Take a new approach to patient engagement

Engaged patients are better patients. They choose services well, opt for lower cost procedures and have better outcomes.

Use the power of new technologies to improve the patient experience

Secure messaging
Unlimited feedback
Service Directory
Promote wellbeing
Wayfinding maps
Patient journeys
Public health
Secure patient portal
Access to records

 


Patient Connect puts personalised communications, engagement tools, membership management and feedback surveys all in one place.

 

 


Better information. Better care. Better outcomes.

Four key facts every healthcare leader should know.

Customer Insight
Better informed patients choose less invasive less expensive and safer interventions
dr-man

5.5 million UK patients lack information at the point of diagnosis

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Better informed patients use services only when needed, more effectively

3.2 million people in the UK have insufficient information to feel confident discussing care with their doctor

*figures based on UK data (PIF 2016)

 

 


 

How does Patient Connect help you?

(Click on a title to learn more)

Better information

Better informed patients use services only when needed, more effectively

  • Deliver health literature, signposting and support to the right patient at the right time
  • Engage your members and user representatives as a Citizens Panel
  • Empower people to self-care and make better decisions
  • Give people the tools to participate in decisions that affect them

Better outcomes

Use powerful workflows to build targeted information campaigns for improved healthcare in your community

  • Share public health and public awareness campaigns
  • Regularly communicate self-care information along an unlimited number of clinical pathway touchpoints
  • Take the hard work out of regular communication: create automated messages for clinical pathway touchpoints
  • Public information alerts at the time of a health pandemic or major incident

Better care

Better informed patients use services more effectively, yet millions feel they have insufficient information to discuss care with their doctor

  • Improve health literacy
  • Increase involvement in decision making
  • Promote self-care
  • Automate medication reminders to boost compliance
  • Engage the community of support around the patient to promote self-care

Better efficiency

Targeted reminders are proven to reduce demand

  • Make appointment reminders the start of a conversation
  • Reduce readmission rates and improve outcomes by using information as a therapy and targeted health literature
  • Tackle your DNAs head-on; follow up DNAs with surveys to find out how you can avoid future costly missed appointment

Better public engagement

Designing changes with patients leads to improved results

  • Develop inclusive consultations on proposed changes, targeting the right groups of patients pathway by pathway
  • Build unlimited surveys, target them at the right group, across channels and with advanced analytics
  • Achieve accessibility for all: Ask and answer questions using video and images, ideal for children and people with learning disabilities
  • Turn your Membership into a Citizen’s Panel

Better public health

Better informed patients tend to choose less invasive interventions which are less expensive, have fewer side effects and are often safer

  • Deliver health literature, signposting and support to the right patient at the right time
  • Automate your medication reminders to boost compliance
  • Engage the community of support around the patient to promote self-care